Make utility data easier to work with
Utility customer operations depend on information spread across billing systems, meter data, and customer-facing processes. Retrieving and checking that information manually takes time away from serving customers.
FIT needed a connected foundation that could support these processes and make it easier to build applications around the existing utility systems.
Connect the core systems to the work around them
Langstack and FIT connected meter information from Energinet DataHub with the workflows used in controlling and customer service. Automated retrieval replaced repetitive information gathering.
An integration with KMD Easy Energy made core data available to applications and interfaces for marketing, sales, and service. The work, delivered with FIT for SK Forsyning, also consolidated information for management insight.
72% less manual work
Automating the handling of meter information reduced manual work in controlling and customer service by 72%.
The shared integration foundation also made it easier to extend existing systems with applications for the teams and customers who depended on them.
