Utility
Reliable supply. Better service for everyone
Connect customer service, billing, and operations across water, heat, and power. Build your own applications, AI models, and agents to serve households, businesses, and public institutions. Keep your data and operations under your control.
Companies we’ve helped
- Coloplast
- Lokal Forsikring
- 3
- SK Energi
- Mindshare
- Energi Fyn
- Røde Kors
- OK
- Telenor
- Envafors
- Frederikshavn Forsyning
- Vestforsyning
- Andel Energi
- APC Forsikringsmæglere
- Bonnier
- Cognito · Bording Group
- CA a-kasse
- Call me
- Egmont
- Falck
- Læger uden Grænser
- Modstrøm
- Roskilde Kommune
- SEAS-NVE
- Storm Group
- Goodwin Company
- Verisure
- Visma e-conomic
- Dantaxi
- Proactiv
Put intelligence to work across utilities
Customer service & self-service
Give advisers and portals shared conversation and case context. Help households, businesses, and institutions resolve enquiries and manage services across properties.
Billing & account operations
Connect customers, properties, meters, and bills. Coordinate move-ins, ownership changes, and payments with appropriate access for residents, landlords, and organisational account holders.
Proactive communication & consumption insights
Notify customers about planned work, interruptions, and unusual consumption. Explain the impact on their property and keep them informed through resolution.
Incident response & field service
Link fault reports to addresses, assets, and work orders. Coordinate technicians, update customers, and bring field findings back into operational knowledge.
Asset health & maintenance
Identify emerging faults from operating signals, inspections, and repair history. Prioritise maintenance by asset condition, criticality, and impact on customers.
Network & resource planning
Connect capacity, demand, and asset condition. Identify water and heat losses and compare renewal investments against reliable supply and future customer needs.
Your intelligent utility stack
Connect customers, properties, meters, and assets in a shared context. Build your own applications, AI models, and agents to improve service and coordinate operations across your existing systems.
Langstack
Applications & agents
AI models
Anomaly detection
Computer vision
Language & text
Utility knowledge
Customers & properties
Meters & billing
Calls & cases
Sensors & SCADA
Work orders & manuals
Dedicated clusters
Web
File storage
Improve supply reliability- Resolve cases faster
- Better customer experience
- Lower operating costs
Less manual work at SK Forsyning
Now part of Envafors, SK Forsyning connected customer data, payment enrolment, and self-service to simplify everyday administration.
Self-service backed by connected records
Langstack automated customer-data enrichment from public registers and Energinet DataHub, connected payment-service enrolment through an API, and introduced self-service for address changes. These workflows reduced routine administration for customer-service teams.
Read the customer storyA security foundation for utilities
Zero Trust makes access explicit, limited and subject to reassessment. Langstack’s identity and networking controls provide a foundation for applying these principles to applications, models and agents.
Explore Security- Explicit verification
- Verify identities and authorize access to each resource. Reassess access as context and security signals change.
- Least-privilege access
- Grant users, workloads and agents only the access their task requires. An agent’s decision to use a tool does not itself grant permission.
- Assume breach
- Design for the possibility that a workload or identity is compromised. Isolate workloads, limit lateral access, and monitor activity to help contain the impact.
“From idea to data and activation, Langstack is with us all the way. The commercial results speak for themselves.”
Anders EsbesenHead of Sales & Customer Service, Envafors
Request a reference callStart with the service you want to improve
From customer enquiries to field operations, build around your teams, systems, and priorities. We help you turn a specific challenge into a working solution you control.