Telecom
Turn every connection into lasting customer value
Connect customer conversations, usage, billing, and service experience. Build your own applications, AI models, and agents to grow customer value, improve service, and reduce churn. Choose your infrastructure and keep your data under your control.
Companies we’ve helped
- Coloplast
- Lokal Forsikring
- 3
- SK Energi
- Mindshare
- Energi Fyn
- Røde Kors
- OK
- Telenor
- Envafors
- Frederikshavn Forsyning
- Vestforsyning
- Andel Energi
- APC Forsikringsmæglere
- Bonnier
- Cognito · Bording Group
- CA a-kasse
- Call me
- Egmont
- Falck
- Læger uden Grænser
- Modstrøm
- Roskilde Kommune
- SEAS-NVE
- Storm Group
- Goodwin Company
- Verisure
- Visma e-conomic
- Dantaxi
- Proactiv
Put intelligence to work across telecom
Acquisition & channel intelligence
Qualify and route leads to the right sales channel. Track gross adds from campaign to activation, and compare acquisition cost with customer lifetime value to prioritise sustainable growth.
Retention & customer value
Combine customer tenure, contract expiry, usage, and service experience to predict churn. Help teams prioritise timely retention actions by customer lifetime value and contact permissions.
Next-best offers & upgrades
Recommend relevant upgrades, bundles, and additional services using customer needs, current plans, and eligibility. Help advisers increase average revenue per user (ARPU) across digital, retail, and contact-centre channels.
Customer & conversation intelligence
Connect calls, messages, transcripts, and account context. Surface intent and sentiment, guide advisers during conversations, and help resolve requests with the right information and actions.
Billing & revenue assurance
Reconcile contracts, subscriptions, usage, and billing records to identify revenue leakage and disputed charges. Help teams investigate discrepancies and coordinate corrections through existing systems.
Service quality & proactive care
Connect network and service-quality signals to affected customers. Prioritise recurring issues and coordinate proactive updates and recovery with customer-facing and operations teams.
Your intelligent telecom stack
Bring customer conversations, usage, billing, and network signals into a shared context. Use it to identify churn risk, recommend relevant offers, and coordinate service actions.
Langstack
Applications & agents
Service operations
AI models
Language & text
Audio & speech
Telecom knowledge
Accounts & tenure
Plans & products
Calls & messages
Network signals
Dedicated clusters
Compute
Inference
Web
Database
File storage- Grow net adds
- Reduce churn
- Increase ARPU
- Lower cost to serve
Turning customer intelligence into sales at 3
Connecting lead qualification, sales channels, and the journey from first interaction to contract.
180%increase in sales efficiency
- Automatic lead capture, qualification, and routing to the relevant sales channel
- Customer context for acquisition, cross-sell, winback, and retention
- Connected online and offline tracking from marketing interaction to contract
Using AI to improve telecom customer value
How can AI churn prediction support telecom retention?
Combine tenure, product holdings, service experience, conversations, and other permitted customer signals to identify who may need attention. Connect those signals to a relevant retention action and measure the outcome, rather than stopping at a churn score.
Explore retention intelligenceWhich commercial measures should a telecom AI project track?
Choose measures that fit the intervention: gross adds, net adds, churn, customer value, conversion, or cost to serve. Establish the baseline, customer segment, and evaluation period before attributing a change to the project.
Read the 3 customer storyA security foundation for telecom
Zero Trust makes access explicit, limited and subject to reassessment. Langstack’s identity and networking controls provide a foundation for applying these principles to applications, models and agents.
Explore Security- Explicit verification
- Verify identities and authorize access to each resource. Reassess access as context and security signals change.
- Least-privilege access
- Grant users, workloads and agents only the access their task requires. An agent’s decision to use a tool does not itself grant permission.
- Assume breach
- Design for the possibility that a workload or identity is compromised. Isolate workloads, limit lateral access, and monitor activity to help contain the impact.
“Langstack is the best in the business at turning data into AI solutions that deliver measurable commercial results. This goes far beyond chatbots. It’s enterprise AI that we fully control, built to meet our highest ambitions at 3.”
Phillip JørgensenHead of CRM, Martech & CX, 3
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