Customer Service Resolution
Resolve customer requests from start to finish
Build AI agents that answer questions, carry out approved service tasks, and hand over with context. Give your team the same customer knowledge and tools, in an environment you control.
Companies we’ve helped
- Coloplast
- Lokal Forsikring
- 3
- SK Energi
- Mindshare
- Energi Fyn
- Røde Kors
- OK
- Telenor
- Envafors
- Frederikshavn Forsyning
- Vestforsyning
- Andel Energi
- APC Forsikringsmæglere
- Bonnier
- Cognito · Bording Group
- CA a-kasse
- Call me
- Egmont
- Falck
- Læger uden Grænser
- Modstrøm
- Roskilde Kommune
- SEAS-NVE
- Storm Group
- Goodwin Company
- Verisure
- Visma e-conomic
- Dantaxi
- Proactiv
Give every request a path to resolution
Understand what the customer needs
Connect calls, messages, and conversation history to identify the request and relevant context. Ask for missing information before choosing the next step.
Ground answers in your business
Use product knowledge, policies, and authorised customer records to prepare relevant answers. Keep sources available for review and identify when information is missing.
Carry out the work behind the answer
Build workflows that update records, prepare documents, or coordinate service tasks in connected systems. Define the permissions and approvals required for each action.
Support your team during the conversation
Bring customer context, suggested answers, and next steps into the employee’s workflow. Provide live assistance on supported channels and keep follow-up connected to the request.
Hand over with the context intact
Route a request to the right person when the customer asks or the workflow needs review. Pass on the history, actions taken, and reason for handover.
Check what actually gets resolved
Track completed resolutions, customer effort, repeat contact, resolution time, and cost per resolved request. Use completed actions and unresolved requests to improve knowledge and workflows, rather than treating a closed conversation as success.
Understand the request. Follow through on the work
Some requests need an answer. Others need a change in a system or help from a person. Connect the response to the work, preserve context at every handover, and use the result to improve the next interaction.
Calls & messages
Customer history
Orders & accounts- Product knowledge
Policies & rules
Business systems
Service resolution
- Service understandingIntent, context, knowledge
- Resolution workflowsAct, verify, hand over
Relevant answers
Complete service tasks
Resolve more requests- Live assistance
Human handover
Less customer effort
A foundation for Zero Trust
Zero Trust makes access explicit, limited and subject to reassessment. Langstack’s identity and networking controls provide a foundation for applying these principles to applications, models and agents.
Explore Security- Explicit verification
- Verify identities and authorize access to each resource. Reassess access as context and security signals change.
- Least-privilege access
- Grant users, workloads and agents only the access their task requires. An agent’s decision to use a tool does not itself grant permission.
- Assume breach
- Design for the possibility that a workload or identity is compromised. Isolate workloads, limit lateral access, and monitor activity to help contain the impact.
“Langstack is the best in the business at turning data into AI solutions that deliver measurable commercial results. This goes far beyond chatbots. It’s enterprise AI that we fully control, built to meet our highest ambitions at 3.”
Phillip JørgensenHead of CRM, Martech & CX, 3
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