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A sales journey held back by manual work
The private insurance sales journey involved substantial manual work between the first customer contact and a completed relationship.
Customer-facing steps needed to connect with consent for policy cancellation and access to claims history through F&P EDI, the insurance industry’s electronic data exchange.
Sales, consent, and customer experience in one flow
Langstack connected sales, customer data, and consent handling in one workflow, from first contact through onboarding.
Customers could complete consent steps through personalised, mobile-friendly interfaces. For employees, the connected workflow reduced handovers and repetitive work across sales and onboarding.
“With Langstack, sales, customer data, and consent work as one connected process. That means less manual work for our team and a simpler journey for our customers.”
Less manual work, from first contact to customer
Lokal Forsikring automated 90% of manual work across its sales process, from first contact to customer.
